Question: Why am I receiving more than one bill for the same surgery?

Answer: Certain charges are billed separately. Because of this, you may receive charges from several companies. These include:

  1. Bon Air Surgery Center
  2. The anesthesiologist
  3. Your surgeon’s office – this is the fee for performing surgery
  4. Your pathologist – this fee covers tissue specimens removed during surgery.
  5. Extended home health care service

Question: What type of credit cards do you accept?

Answer: We accept major credit cards including Visa, MasterCard, American Express and Discover.

Question: Do you charge interest?

Answer: Interest is charged on late payments.

Question: Are we able to set up a payment plan?

Answer: If you are electing to self-pay, the procedure must be paid in full on or before the day it occurs. As such, we don’t offer an in-house payment plan.

Question: What is included in my bill?

Answer: The bill you receive from Bon Air Surgery Center includes costs associated with your stay at our facility including: pre and post-op care, medication, surgical supplies and related costs. We are focused on keeping costs down, but we cannot itemize invoices because most of our procedures have pre-established charges. You will receive separate invoices from surgeon, anesthesiologist and possibly from a pathologist. There may be other separate charges.

Question: What is your credit and payment policy?

Answer: If you are electing to self-pay, the procedure must be paid in full on or before the day it occurs.

It is our policy to turn all delinquent accounts to a collection agency after 30 days.

We strive to help you maximize available benefits. As such, we will review your eligibility, benefits and certification details before surgery. However, we encourage you to contact your insurance company to make certain everything is in order. Your insurance company may penalize you if you do not follow their policy guidelines as stated. Please understand your benefits and how they affect your financial plans.

Remember, your insurance company (including worker’s compensation and personal injury) is responsible to you. Our relationship is with you, not the insurance company. This means that all incurred charges are your responsibility. Making payment in a timely manner falls on your shoulders, no matter what the insurance company chooses to do. You should get a response from them within 30 days of your procedure. If you have any questions or encounter a problem with your insurance company, call our Business Office at 415-419-5245.

We submit insurance claims and all documentation for you. However, we do request deductible, copay and coinsurance are paid before the day of your surgery. Our billing department will contact you to discuss these amounts.

Take note that any amount quoted before the procedure is completed is an estimate. Additions, changes and the use of special supplies may result in added charges. All added charges will be submitted to the insurance company prior to billing you.

Occasionally, the final patient responsibility may be less than what you paid at the time of service. If this occurs we will refund your account as soon as possible after payment is corrected with your insurance. Credit card payments are refunded the same day and check refunds will be mailed within two or three weeks of receiving payment. If you have a question about the status of your refund, please contact our billing department.